Privacy Policy


Last updated: July 12, 2023

Cloudone(Internet Service Provider) built the Cloudone app as a Free app. This app is provided by Cloudone free of cost. This page is used to inform visitors regarding our policies with the collection, use, and disclosure of personal information if anyone decided to use our service.

Please read the complete version before you download, access, or use the service. If you do not agree to the terms of the privacy policy, please do not use the service. If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The personal information that we collect is used for providing and improving the service. We will not use or share your information with anyone except as described in this privacy policy.

Information We Collect

When you use the service, we collect your personal information and other information about you(while registration here). Right now our app does not have any registration option for new user but in future it may introduce. Sometimes, you will directly provide information. Other times, we will collect it automatically or by a third party. We will only collect your information if you expressly agree. By using the service, You consent to our collection, use and disclosure of your information. You may refuse or withdraw this consent any time.

Consent

As permitted by law, consent to the collection of your personal information may be implied. In certain circumstances, express consent may be required, and we will do so if it is determined that we must obtain express consent from You. Otherwise, Your acceptance of this policy indicates Your consent to the collection, use and disclosure of your information.

Subject to legal and contractual restrictions, You may refuse or withdraw your consent at any time by notifying us in accordance with this Policy. We note that some of the services require your personal information to function properly or the service may only be offered if you provide us with Your personal information. In such cases, if You refuse or withdraw Your consent, the service may not be available for You.

Purposes of Collection, Use and Disclosure

We use the information collected on the Service for the purposes listed in the Purposes section found below. If a purpose is not listed in the Purposes section, We will disclose the purpose before or at the time of collecting the information.

Purposes

Your information may be collected, used and disclosed for the following purposes:

  • To run app functionality.
  • To provide you with accurate information and assist you effectively.
  • To enable the functionality of turning your internet connection on and off, we collect data regarding your connection preferences and settings.
  • When you make monthly payments through our app, we collect and process your payment information and store transaction history for billing purposes and to provide you with payment-related services.
  • When you request an emergency internet connection, we collect the necessary data to facilitate the provision of temporary connectivity until your regular connection is restored.
  • To enable router login functionality and perform connection speed tests, we collect data related to your router configuration and internet connection performance.
  • We collect and store data about the available internet packages, your chosen package name, package price, internet connection expiry date, profile pictures (if uploaded), personal information, and data consumption. This data helps us manage your account and provide services.
  • We may collect data related to your access and interaction with notices and referrals within the app to ensure effective communication and track referral credits

The purposes for which Your information is collected may be applicable for Us to process Your information or for a third-party service provider to process Your information in relation to the Service.

Personal Information

This app functionality requires/requests users contact information (such as their user id & mobile number) and personal information (such as their names, phone numbers, profile image/picture/photo and address, current locations details). We do not sell, trade, transfer or exchange your personal information with anyone. We do not disclose information about your individual visits to this site, or personal information that you provide, such as your name, address, e-mail address, telephone number, etc., to any outside parties, except when we believe the law requires it. Cloudone app collects a profile image/picture/photo with app user permission at the time of updating profile. Cloudone app asks a permission(for CAMERA and WRITE_EXTERNAL_STORAGE) first to user for taking image/photo/picture from Gallery or Camera, if app user allows it then profile image updated.

Legal Disclaimer

We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process serviced on our website.

Children’s Privacy

These Services do not address anyone under the age of 12. We do not knowingly collect personally identifiable information from children under 12 years of age. In the case we discover that a child under 12 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at [email protected].